Payments
Payment deposits are taken by this practice to secure private appointments and treatments as per our fee guide.
Cancellations
We aim to provide all our patients with excellent patient care and to achieve this, we kindly ask for your cooperation. If you cannot attend your appointment, we request that you give us as much notice as possible, and we require at least 2 working days/weekdays notice so that we can allocate the time to someone else who may need that appointment. Where payment deposits are made for private care, including assessments and treatments, failure to give us at least 2 working days/weekdays notice will result in a lost deposit.
Failure to Attend (FTA)
Non-attendance and cancellation at short notice without a valid reason deprive other patients of essential dental treatment. Where payment deposits have been made for private care, failure to attend will result in a lost deposit. Patients who fail to attend appointments more than once in the space of 12 months will be removed from the NHS list.
Lim Dental regularly sends reminders and recalls to all existing patients. If you have not attended a routine check-up within 2 years of your last check-up, please be aware that we are unable to offer you NHS care at these current times.
Thank you for your co-operation.
