When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.
The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 03450 154 033 www.ombudsman.org.uk.
The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London, CR9 2ER. Telephone: 08456 120 540 www.dentalcomplaints.org.uk.
The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 08452 224 141, the dentists’ regulatory body for complaints about professional misconduct.
Our aim is to provide our patients with all of the information they need in order to make an informed decision on the type of dentistry that they would like.
Book now“Dr Patel was amazing at the treatment! I would love to give more than 5 stars because he was so friendly! He took 2 seconds to remove my tooth, and he was so professional with i...”
“I can smile confidently today because I have received (and continue to receive) the best treatment at this clinic. The staff and practice are exceptional, professional, kind, fr...”
“Dr Patel is an excellent dentist with a pleasant and friendly manner. He is very knowledgeable but down to earth (not condescending or intimidating like some dentists). He takes...”
“Dr Steve is an excellent dentist. He is very knowledgeable, kind and considerate. He guided me through the whole process, recommended care and provided me with options. He stopp...”
“It’s been almost two years since I went to Lim Dental Practice, and I’m very happy I registered at this practice and got to know Dr Patel. He is very skilled, kind a...”
“Dr Patel was amazing at the treatment! I would love to give more than 5 stars because he was so friendly! He took 2 seconds to remove my tooth, and he was so professional with i...”
“I can smile confidently today because I have received (and continue to receive) the best treatment at this clinic. The staff and practice are exceptional, professional, kind, fr...”
“Dr Patel is an excellent dentist with a pleasant and friendly manner. He is very knowledgeable but down to earth (not condescending or intimidating like some dentists). He takes...”
“Dr Steve is an excellent dentist. He is very knowledgeable, kind and considerate. He guided me through the whole process, recommended care and provided me with options. He stopp...”
“It’s been almost two years since I went to Lim Dental Practice, and I’m very happy I registered at this practice and got to know Dr Patel. He is very skilled, kind a...”
“Dr Patel was amazing at the treatment! I would love to give more than 5 stars because he was so friendly! He took 2 seconds to remove my tooth, and he was so professional with i...”
“Dr Patel was amazing at the treatment! I would love to give more than 5 stars because he was so friendly! He took 2 seconds to remove my tooth, and he was so professional with i...”
“I can smile confidently today because I have received (and continue to receive) the best treatment at this clinic. The staff and practice are exceptional, professional, kind, fr...”
“Dr Patel is an excellent dentist with a pleasant and friendly manner. He is very knowledgeable but down to earth (not condescending or intimidating like some dentists). He takes...”
“Dr Steve is an excellent dentist. He is very knowledgeable, kind and considerate. He guided me through the whole process, recommended care and provided me with options. He stopp...”
“It’s been almost two years since I went to Lim Dental Practice, and I’m very happy I registered at this practice and got to know Dr Patel. He is very skilled, kind a...”
“Dr Patel was amazing at the treatment! I would love to give more than 5 stars because he was so friendly! He took 2 seconds to remove my tooth, and he was so professional with i...”
“I can smile confidently today because I have received (and continue to receive) the best treatment at this clinic. The staff and practice are exceptional, professional, kind, fr...”
“Dr Patel is an excellent dentist with a pleasant and friendly manner. He is very knowledgeable but down to earth (not condescending or intimidating like some dentists). He takes...”
“Dr Steve is an excellent dentist. He is very knowledgeable, kind and considerate. He guided me through the whole process, recommended care and provided me with options. He stopp...”
“It’s been almost two years since I went to Lim Dental Practice, and I’m very happy I registered at this practice and got to know Dr Patel. He is very skilled, kind a...”
“Dr Patel was amazing at the treatment! I would love to give more than 5 stars because he was so friendly! He took 2 seconds to remove my tooth, and he was so professional with i...”
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